nog888 Privacy Policy

When you create a nog888 account, we collect:

• Full legal name;
• Date of birth (to verify you are aged 21 or above);
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and others);
• Mobile phone number;
• Email address;
• Username and encrypted password.

To comply with Know Your Customer (KYC) requirements and to process withdrawals, we may request copies of:

• National ID card (NID), passport, or driver's licence;
• Proof of residential address (utility bill, bank statement);
• Proof of payment method (screenshot of bKash, Nagad, Rocket, or Upay wallet; bank card image).

These documents are processed securely and retained only for the minimum period required by applicable law.

When you deposit or withdraw funds, we collect transaction records including payment method type, transaction amount in Bangladeshi Taka (BDT), transaction reference numbers, timestamps, and account balance history. We do not store full card numbers or mobile banking PINs — payment credentials are handled by our third-party payment processing partners under their own security standards.

We maintain records of all gaming sessions, wagers placed, games accessed, bet outcomes, bonus usage, and sports betting activity (including cricket BPL, IPL, T20, and football markets). This data is used to manage your account, resolve disputes, detect irregular play patterns, and fulfil responsible gaming obligations.

When you access the nog888 platform, we automatically collect:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session start and end times;
• Pages visited and features used within the platform;
• Cookie identifiers and similar tracking technologies (see Section 6 for full cookie details).

When you contact nog888 support via email or live chat, we retain records of those communications, including the content of messages, timestamps, and support agent notes. These records are kept to enable us to resolve disputes, improve our service quality, and maintain an audit trail of player interactions.

We use your registration data, identity documents, and account activity records to create and manage your nog888 account, process deposits and withdrawals, award bonuses and promotions, provide customer support, and deliver all platform features you are entitled to as a registered player. This processing is necessary for the performance of our contract with you.

nog888 is obligated to verify the identity of all players before processing withdrawals and to monitor account activity for signs of fraud, money laundering, match-fixing, or other prohibited conduct. This processing is carried out in the pursuit of our legitimate interests in maintaining a secure platform and in compliance with applicable legal obligations.

We use gaming activity data, deposit patterns, and session records to monitor for signs of problem gambling and to enforce deposit limits, time-out periods, and self-exclusion arrangements that you or our responsible gaming team have put in place. This processing reflects both our legal obligations and our genuine commitment to player welfare.

Where you have given your explicit consent at the time of registration or subsequently through your account preferences, nog888 may send you promotional emails, SMS notifications, or in-platform messages about new games, seasonal bonuses (such as Eid or BPL promotions), and special offers. You may withdraw your marketing consent at any time by contacting support at [email protected] or updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of prior marketing communications.

Aggregated and anonymised technical data and usage logs are analysed to understand how players navigate the nog888 platform, identify and resolve technical issues, improve game loading performance, and optimise the overall user experience. This analysis does not involve decisions that have a material legal or similarly significant effect on individual players.

To process your deposits and withdrawals, nog888 shares relevant transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and card networks (Visa, Mastercard). These providers operate under their own privacy and security policies and are contractually required to handle your data securely and only for the purpose of processing the relevant transaction.

nog888 may use third-party KYC (Know Your Customer) and age verification services to validate the identity documents you submit. These providers process identity data on our behalf and are bound by strict data processing agreements that prohibit them from using your information for any purpose other than completing the verification check requested by nog888.

Some game data (such as session identifiers, bet amounts, and game outcomes) is processed by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose software is integrated into the nog888 platform. These providers receive only the minimum data necessary to deliver game functionality and maintain fair play integrity.

nog888 may disclose personal data to law enforcement authorities, regulatory bodies, or other governmental organisations where required to do so by applicable law, court order, or regulatory direction. In such cases, nog888 will disclose only the minimum information required to satisfy the legal obligation, and will notify the affected player where it is lawful to do so.